//jsSupportWheel
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Text[0]=["Program Management","Mercury Technology is actively engaged in every aspect of your system support. We take “ownership” for the sound operation of your systems and your satisfaction with our program. Specifically;<br><ul><li>We document, track, and manage all Managed Service Program efforts and keep your staff fully informed of all activities.</li></ul><ul><li>We regularly execute formal surveys of your feedback regarding our Managed Service Program. Your input provides the framework for further program improvements and offerings.</li></ul>"]
Text[1]=["Change Management","Change is good and very necessary to stay competitive and improve the ROI of your Oracle investment. However, uncontrolled change is bad and can result in systems with poor performance and erratic behavior. Therefore, Mercury Technology's Managed Service Programs;<br><ul><li>Use “battle” tested change control procedures to manage the “request - approval - implement - deploy” life-cycle.</li></ul><ul><li>Offer “out-of-hours” change deployment to minimize impacts on your end-users and core business functions.</li></ul><ul><li> Actively monitors change activity to assure clean and consistent operating environments.</li></ul>"]
Text[2]=["System Configuration","Staying abreast of the constant advance of technology can be a daunting task. Yet doing so is often crucial to maintaining reliable and robust systems. Mercury Technology Managed Services supplies you with the information and support you need to keep your systems current. Specifically, we provide;<br><ul><li>Routine reviews of vendor product releases and patch sets to assure your systems are patched / upgraded in a timely manner.</li></ul><ul><li>Proactive management of your system resources to alert you to necessary configuration changes or updates.</li></ul><ul><li>Regular reviews of your systems, recommending strategies and improvements to stay ahead of your end-user's increasing IT demands.</li></ul>"]
Text[3]=["System Security","Mercury Technology recognizes the importance of safeguarding the integrity and security of your systems and data. Managing internal security policies is as important as maintaining external safeguards. To assure your piece of mind, our Managed Services team;<br><ul><li>Actively manages internal user accounts and security policies - implementing new accounts, quickly retiring terminated accounts, regularly cycling passwords, and enforcing strict password generation and distribution policies.</li></ul><ul><li>Keeps abreast of vendor security alerts and recommends steps to implement necessary improvements.</li></ul><ul><li>Provides proprietary tools to enforce Sarbanes-Oxley audit requirements, providing access and justification reports for your privileged system accesses. </li></ul>"]
Text[4]=["Resource Management","Around the clock availability requires an attention to detail - especially when managing your system's resources.<br><br> From server to database to application, there are a variety of choke-points that can severely effect your system's performance. To assure up-time and peak performance the Mercury Technology team;<br><ul><li>Monitors and analyzes resource availability, utilization, and performance around the clock.</li></ul><ul><li>Manages resource configuration and allocations to provide optimal operations and stability.</li></ul><ul><li>Periodically reviews system configurations and offers recommendations for future growth.</li></ul>"]
Text[5]=["Backup/Recovery","System recovery planning is critical for any organization that requires accurate and up-to-date business data. Furthermore, a recovery plan is of limited value unless backups are executed consistently and periodically verified to assure recovery is effective. Mercury Technology Managed Services assists in your continuity planning by;<br><ul><li>Reviewing your Oracle system backup / recovery plans and making recommendations for improvements.</li></ul><ul><li>Offering various levels of system continuity solutions, ranging from simple system/data backups to complete fail-over systems.</li></ul><ul><li>Providing a variety of backup storage options (on-line, off-site, and delivery to you).</li></ul><ul><li>Executing periodic verification of backup and recovery systems.</li></ul>"]
Text[6]=["Trouble Resolution","Timely, accurate, and complete issue resolutions are key to the success of any IT operation. The lingering effects of incomplete solutions and the complexities introduced by layers of quick fixes can bring progress to a halt. To minimize the long-term effects of inadequate bug-fixing, the Mercury Technology team;<br><ul><li>Makes sure the problem - not the symptom - is addressed and the solution is sustainable (not a short term band-aid).</li></ul><ul><li>Based on years of Oracle experience, identifies and resolves issues that many with less experience overlook.</li></ul><ul><li>Closely monitors critical resources to assure systems return to their fully operational capacity quickly and reliably.</li></ul>"]
Text[7]=["Issue Management","Proper management of issues requires a sincere desire to work with end-users, follow up with vendors, and constant attention to documenting and communicating results. To that end, the Mercury Technology team; <br><ul><li>Works closely with your in-house staff - and directly with your vendor support - to resolve reported incidents.</li></ul><ul><li>Uses project/task management best practices to assure all issues are recorded, progress is tracked, priorities assigned, and resolutions are documented.</li></ul><ul><li>Meets regularly with your program manager to review all open issues and their status.</li></ul>"]
Text[8]=["Monitor and Alert","MTG*INSIGHT and MTG*NOTIFY are time-tested and proven tools that monitor the critical aspects of your Oracle systems. Instantly alerted by monitored events, Mercury Technology support staff swing into action and frequently solve issues before you knew they existed;<br><ul><li>MTG*INSIGHT assures system availability by analyzing critical resource utilization, key performance metrics, and system activity logs.</li></ul><ul><li>MTG*NOTIFY alerts the Mercury Technology team in the event of a system issue or if it determines a potential problem may exist.</li></ul>"]


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